A1: Yes. All products are the original agent set with official receipt issued upon purchased. We only earn marginal profits for all products in order to offer the best deals to our customers.
A2: “Local Warranty Set” are products from local authorised distributors,so all warranty claims are provided by the manufacturer’s authorised service centres,whereas “Export Set” are products that are import with no warranty covered but will be global version unlocked with no sim card lock.
A3: All the Prices stated on our website are in Singapore Dollars at Nett Price.
A4: Yes. All prices sold in our retail shop are the same as shown in our website in cash payment for that day.
A5: No. All prices include prevailing GST. However,we also do not issue GST Refund as we are not GST-Registered.
Q6: While we do our best, we cannot guarantee that images on our website exactly represent actual model. In particular, the colours shown on the website may not exactly represent the colours of the models because the colours you see on the website depend on the colour reproduction on your computer or mobile device.
A7: Yes. All products come with respective manufacturer’s local warranty and NOT FROM SHOP,except for “Export Set” which does not come with any warranty from the shop or respective manufacturer either.
A8: Yes. All phones are original factory unlocked and can be used worldwide with any sim card.
A9: Yes. All prices shown are without contract plan or any subscription.
A10: Yes. Official receipt is issued upon purchased which you need when you send for warranty claims.
A11: Sorry,we do not re-issued receipt if you had misplaced it but you still can claim your warranty by: Posting back the warranty card to the respective manufacturer,alternatively,you can register online.
A12: No. We do not provided any 7 days Exchange/Refund/Return policy.We strongly encourage our customers to check and test the phones/tablets before leaving our store.Any faulty devices discovered with be replaced with a new set on spot before paying.
A13: Simply SMS or Whatsapp us at 98500422 the following details:
1) Item Brand & Model
3) Memory Size (if applicable)
5) Date of collection (maximum 1 day from date of reservation)
Once we received your enquiry, we will reply you with an confirmation asap.
A14: In order to provided best deals,we encourage customers to pay by cash. However,due to demand and request,we also accept Nets at an additional of 1.2% or Amex credit cards at an additional of 3.5% of the selling price in store. However, we had start online payment with ALL credit cards at an additional charge of 4%.
A15: Yes. We have an online store in Shopee platform. Buyers are encouraged to make purchases through Shopee as there are no extra charges when you pay by SG credit card.
Our official online store in Shopee is located as below:
A16: No. We do not offer any instalment plan at the moment.
A17: 3 Steps to order
Step 1: Call 98500422 to check stock availability before add to cart.
Step 2: Upon confirm the item,you can proceed to order through online.
Step 3: Once we had received your payment,we will proceed with our order.
*Take note of the shipping method before proceed to check-out*
A18: Yes. Delivery services will start from 01/10/2017. Delivery charges applies. ( Refer to Delivery Services)
A19: “New Phone Buy Back” mean sell back to us the new phones after you recontract through your line with telco.(Do refer to the New Phone Buy Back column for more info)
Q20: No. There wont be any deduction in the price even when you are not buying anything from us.
A21: Yes. We accept trade-in of selected models.(Do refer to the Trade-In column on our website for more info)
A22: Yes. We still buy back selected models even if you are not buying any new phones from us.
A23: Actual value of the used phones can only be quote upon visual inspection.(Do refer to our Trade-In column for guideline)
Q24: Yes. Please refer to Used Phone column,or if you have any particular model you are looking at,you can sms/whatapps to 98500422.
A25: No. We do not provided any shop or manufacturer warranty,we strongly encourage customers to do a full check or test before purchased.
A26: No. Currently we only accept orders in singapore.
Q27: We are located at #02-25, Far East Plaza, along Scotts Road, between Goodwood Park Hotel and Grand Hyatt Hotel.
Nearest Mrt Station: Orchard
A28: We can be contacted as follows:
Mobile: 98500422 (11am – 9pm daily)
If your calls are not being attended, we would like to apologise as we may be busy attending to customers,alternatively,you can sms/whatapps us.